Frequently Asked Questions
Everything you need to know about your professional nail supplies.
Do you only sell to licensed professionals?
While we specialize in professional-grade products, we welcome both licensed technicians and DIY enthusiasts. Please note that some technical chemical systems are recommended for professional use only.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental US, and expedited options are available at checkout.
What is your return policy for opened liquids or gels?
For hygiene and safety reasons, we cannot accept returns on opened or used liquids, gels, or polishes. Unopened items in original packaging can be returned within 30 days.
Are your gel polishes compatible with other brands' lamps?
Most of our gel products are universal and cure under standard UV/LED lamps. However, for the best results and longevity, we recommend using the specific curing lamp designed for that brand's system.
Do you offer bulk discounts for salons?
Yes, we offer tiered pricing and bulk discounts for large orders. Please contact our sales team directly or sign up for a professional account to view wholesale pricing.
What should I do if my items arrive damaged?
Please inspect your package upon arrival. If any bottles have leaked or broken during transit, email a photo of the damage to our support team within 48 hours for a replacement or refund.